Oh Arrow, why, oh why, do you keep on doing this?!
I thought I wouldn’t have to complain about you again, but each time I think you’ve stopped fucking things up, you come back with more problems, and more mistakes, and you make it so easy for me to bash you! Although this may surprise you, I don’t enjoy slagging you off, but then if you didn’t keep making such a hash of everything, I wouldn’t be constantly slating you on the Internet.
So, regular readers will know that we had the ZOMBIE FLESH-EATERS “missing six seconds” debacle (see this link here), and at first, you denied it.
Then it was proved, you did know about. Then you claimed the missing footage was on the disc, until someone proved beyond doubt, that it wasn’t on it, and you hadn’t included it!
Then, you said we’d have to pay to get replacements, at £5 per disc…
…Then you back-tracked, and said replacements would be sent out on a like-for-like basis, for free. We send you a faulty copy in. You send us a complete, fully-functioning replacement back.
Then you said, we should return our discs, without proof of purchase, because you wanted to make sure that only people who had the faulty discs, returned them, and we would be sent back the corrected ones. You did this, because you claimed more people asked for a new, corrected THE BEYOND disc, than actually bought it. (Or, that’s what you claim, though how you can prove this, I don’t know…)
We followed your instructions. We didn’t send you proof-of-purchase, and corrected discs for ZOMBIE FLESH-EATERS started being sent out to your customers.
Now, you’ve changed your mind… again!
Now, according to this link here, you DO want people to send-in proof of purchase, as well as the faulty disc. But, and here’s the clincher, whilst you can’t refund whatever costs purchasers incur to send the faulty disc back to you, which is fair enough, you will now send them a free DVD as compensation…. but only, if you can provide proof of purchase!
Compare that to what you previously stated, and it seems, that your indecision to make up your fucking minds, is screwing your remaining customers out of both a replacement disc, AND a free film.
I could have sent you proof of postage.
I could have gotten a free film, as a way of you apologising to me, for your continual screw-ups. That would have been very nice. But, no! Instead, you just continually knife your customers in the back yet again, change the rules, and make them more preferential for people who haven’t returned their faulty discs back yet….
Or it is preferential, as long as you have proof of purchase.
You see, the rule changes actually now mean people who can no longer provide proof of purchase, get screwed-over twice. If you can’t supply it, or no longer have proof of purchase, then I’m afraid, you lose out on the freebie disc, namely Paul Naschy’s THE MAN WITH THE SEVERED HEAD, and more importantly, you can no longer apply to get a replacement disc either!
Basically, you’re totally fucked! Thanks Arrow! That’s mighty generous of you!
To those of you who returned their faulty discs promptly, and have had a replacement disc, or are awaiting a replacement disc, then I suggest that you e-mail or telephone Arrow at:
Telephone: 01923-858-306 (from within the UK) or 0044-1923-858-306 (from outside of the UK)
and if you can supply proof of purchase to them, explain to them that if you do send it in, you would very much like a copy of the free film, for your troubles. (You’d better tell them whether you’ve had the replacement ZOMBIE FLESH-EATERS disc or not, just in case.) Oh, and there’s now a time-delay on this offer. Everyone has until the end of March 2013. After that, the offer ends, and you’ll get nothing, nada, zip, jack shit, whether you could have gotten a replacement disc (and/or free film), or not! And the free film offer is for UK customers only.
So, there you go folks! Arrow don’t like you when they get things wrong. Arrow don’t like you when you are prompt in returning a faulty item to them, at your expense (and time). But if you are lazy and delay in sending stuff back to them, you will be rewarded for your slothness, by not being able to get a replacement disc, nor a free film. I seriously cannot understand what Arrow are playing at. Their constant indecisions, poor PR and feedback, and general attitude of “you’re not important to us, once we have your money” really pisses people off. People, like me!
And Arrow wonder why people like me, give companies like them, such a hard-time. Get your goddam act together, Arrow! You’re not doing yourselves, or your few remaining customers any favours!